Privacy Policy

Privacy information for short-term stay enquiries submitted through lumalivingbcn.com.

Information we collect

When you submit an enquiry, we may collect your name, email address, phone number, apartment of interest, dates, budget, and any information included in your message.

Why we use it

We use this data to answer your enquiry, arrange viewings, provide information about apartments, and progress an application where requested.

Identity and financial documents

Please do not send identity documents or proof-of-income documents through the public enquiry form. If these are required, we will provide a separate secure upload method.

Retention

We retain personal information only for as long as reasonably necessary to handle the enquiry, application, or resulting rental relationship, subject to legal obligations.

Providers

We use service providers to operate the website and handle enquiries, including Cloudflare for hosting and request processing, Formspree for enquiry processing, Resend for automated email delivery, Proton for business email, and Dropbox for secure document collection. Where applicable, these providers process information on our behalf or under their own applicable terms.

Your rights

You may have rights to access, correct, erase, restrict or object to processing of your personal data. Contact hello@lumalivingbcn.com to exercise your rights.